Frequently Asked Questions
Welcome to Sunday Bleu’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
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1. Return Policy
We accept returns for store credit or exchange within 14 days of delivery.
Items must be unworn, unwashed, and with original tags attached.
Sale items and accessories are not eligible for return.
How to start a return - simply email us at shopsundaybleu@yahoo.com
Return shipping fee of $5.95 will be deducted from store credit.
2. Exchange Policy
We offer free exchanges for different size or item of equal value.
Just select exchange when starting your return.
We currently offer store credit only (no cash refunds) to keep things simple and sustainable.
3. Size Guide
Please keep in mind that the sizing can vary as we offer different brands and styles.
We are here to help - look on the clothing details to see if an item runs small, true to size, or runs large.
We will also list the model's size/fit for reference.
Sizing:
- 0-2: XS
- 2-4: S
- 4-6: M
- 8-10: L
- 12-14: XL
4. Privacy Policy
At Sunday Bleu Boutique, your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://shopsundaybleu.com (the "Site").
1. What We Collect
When you browse our site or make a purchase, we may collect:
- Your name, billing address, shipping address, email address, and phone number
- Payment information (processed securely via Shopify/third-party processors)
- Order history and browsing activity on our site
- Information from cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Fulfill and manage your orders
- Communicate with you (order updates, promotions, or customer service)
- Improve our website and services
- Prevent fraud and protect your data
3. Sharing Your Information
We do not sell or rent your information. We may share it with trusted third parties only when necessary, such as:
- Payment gateways (ex: Shopify payments, PayPal)
- Shipping providers
- Email marketing tools (if you opt into our newsletter)
- Analytics tools like Google Analytics
4. Your Rights
You have the right to:
- Access or request a copy of the personal data we hold about you
- Correct or update your personal information
- Request that we delete your information (where applicable)
- To make these requests, please contact us at shopsundaybleu@yahoo.com
5. Cookies
We use cookies to enhance your shopping experience. These help us remember your preferences and analyze traffic. You can choose to disable cookies through your browser settings.
6. Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our business or the law. The updated version will always be posted on this page.
5. Shipping Policy
1. Processing Time
Orders are processed within 1-3 business days not including weekends and holidays. You will receive a confirmation email with tracking once your order ships.
2. Shipping Rates
- Standard shipping (3-7 business days)
- Free shipping on orders over $100
3. Lost or Delayed Packages
Once your order is in the hands of the shipping carrier, delays are out of our control but we will always do our best to help resolve issues. Please contact us if your tracking hasn't updated in 7+ days.
4. Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses.
Didn't find what you were looking for? Feel free to contact us at any time!